Agencies and support teams need DNS evidence that clients and providers can understand. Dig provides a neutral answer to compare against setup instructions.

Commands to use

dig clientdomain.com A
dig clientdomain.com MX
dig clientdomain.com TXT

Checklist

  1. Use one lookup per record type.
  2. Avoid sending vague screenshots without the hostname.
  3. Compare the answer with the provider-required value.
  4. Explain whether the issue is DNS, cache, hosting, or email provider configuration.

How to use the result

The DNS answer should be compared with the intended source of truth: registrar delegation, DNS provider zone, hosting target, email provider instructions, certificate authority challenge, or internal network documentation. If they do not match, fix the source record before troubleshooting higher layers.